Assignment Receipt
Email, portal, API or centralized channel.
Workflow
Workflow
IRC OneSource — AI-enabled insurance technology, digital inspection and connected claims intelligence.
Standard Claim Assessment Workflow
One process. Complete traceability.
IRC OneSource follows a structured and standardized workflow for every assignment to support consistency, transparency, quality and timely delivery.
Case Registration
Unique reference and assignment traceability.
Allocation
Location, workload, expertise and priority.
Customer Coordination
Inspection scheduling and information collection.
Vehicle Inspection
GPS-enabled photographs and technical observations.
Technical Assessment
Damage, repair and loss evaluation.
Quality Review
Accuracy, completeness and compliance verification.
Report Submission
Digital final submission within prescribed TAT.
Operational Detail
Every stage has a defined purpose.
Assignment Receipt: assignments are received through approved digital or centralized communication channels.
Case Registration: each case is registered in the digital claim management platform with a unique reference number.
Allocation: cases are allocated based on geography, workload, expertise and service priority.
Coordination: the insured, workshop or authorized representative is contacted for inspection scheduling.
Execution Standard
Inspection → Assessment → QA → Submission
Comprehensive inspection with GPS-enabled photographs, digital documentation and technical observations is followed by qualified review and structured quality verification.